You must first click the Refresh button at the top of each respective section within the System Info tab to view the remote system's data.įor additional information, see View Remote System Information. Why don't I see any data when I view the System Info tab? Instead, a courtesy message will be displayed.įor more information, see Restricted Customer Interaction: Privacy Screen, Disable Remote Input. A third option available, Privacy Screen, disables the remote customer's view of their screen. Otherwise, you may choose to have only certain applications shown to them. If you select it, every action you take on your own screen will be seen by the user on theirs. When you begin a session, you will first see a Screen Sharing button in the middle of the session window. Can an end-user see everything I’m doing on their own screen? Is there any way to control what they see? These capabilities are determinant upon the permissions set for your account and the restrictions on the remote system.įor more information, see File Transfer to and from Remote System.
#How to remove bomgar jump client download
Right clicking a file brings up a menu from which you can, among other things, create a new directory rename, open, or delete a file and download a file directly to your machine. You can transfer files with the upload and download buttons in the console or by dragging and dropping the files. How do I transfer files to and from a remote computer? You can transfer ownership of the session to another representative by clicking the person icon with a white arrow inside a green circle on Session Tools.įor additional information, see Quick Guide: Support Session Overview under the Session Tools heading. How do I transfer a session to another rep? Once you have entered the credentials, the session will reconnect in an elevated state. This requires you to have credentials that have local admin privileges on the endpoint. Enter credentials that have elevated privileges on the endpoint.Once the user has acknowledged and approved the elevation request your session will reconnect in an elevated state Prompt the user.When you do this, a User Access Control (UAC) Prompt is shown on the endpoint.There are two ways to elevate in a support session. How do I elevate administrative rights during a session? Granular access to these recordings can be configured by the BeyondTrust administrator. Are all of my sessions recorded?Īll sessions are recorded and securely stored on the BeyondTrust appliance. Select the Start button at the top of your representative console for a quick reference of the methods to begin a sessionįor more information, see Session Start Options, Session Keys, and Accept a Session to Start Support.
#How to remove bomgar jump client install
From the My Account page, download and install the representative console by completing the installation wizard.įor more detailed information, see Install the Representative Console.
To install it, in any web browser, type in the URL and enter your duckid username and password.
The BeyondTrust Representative Console is the user interface with which BeyondTrust Representatives manage remote sessions. What is the BeyondTrust Representative Console, and how do I install it? For example, it is against Apple's terms and conditions to remote-control iPads and iPhones, but you can still screen share. For a more comprehensive overview, see Supported Platforms for Technicians and Remote Computers. (PDF) Is BeyondTrust compatible with all desktops, devices, and platforms?īeyondTrust is considered multi-platform, capable of remotely connecting to and supporting many desktops, laptops, and mobile devices running various platforms, including Windows, Linux, Mac, Android, and BlackBerry. However, functionality for some operating systems may be limited. How many users can share a BeyondTrust license?īeyondTrust uses a concurrent licensing model based on simultaneous representative usage, which means clients or organizations need only purchase licenses for the number of representatives who will be logged into BeyondTrust at one time.įor additional information, see Concurrent Licensing. What is a BeyondTrust Representative?Ī BeyondTrust Representative provides support to end-users and either holds or shares a BeyondTrust license. Common questions for BeyondTrust support representatives Information What is BeyondTrust?īeyondTrust is a remote support solution that allows support technicians to remotely connect to systems through firewalls from their computer or mobile device.
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